FAQS – Including T&C’s

FAQS – Including T&C’s (AT BOTTOM OF THE PAGE)

How to tie the rope on HayGrazer Play

Is it ideal for soaking hay in?

Yes it is great uses a lot less water than a traditional hay net as the sides keep the water flowing through the hay and out of the mesh bottom.

How much hay does the HayGrazer Play and HayGrazer Bag hold?

HayGrazer Play about 4.5kg from a round bail of hay.

HayGrazer Bag about 7kg from a round bail of hay.

What are the hole sizes?

The HayGrazer Bag has holes 3.25 x 2 inch making it simular to a slow feed or haylage hay net.

The HayGrazer Play has top holes 2 x 3 inch a slow feed system then the bottom holes a 1.5 x 2 a trickle feed system. As the HayGrazer Play empties the holes get smaller and hard to find the hay but still able to get every last bit out. Your horse can be slowed down further by letting the HayGrazer swing and twist meaning the horse has to search for the holes.

What are the dimensions?

How do I hang the HayGrazer Bag?

The HayGrazer bag is best hung on bailing twine for safety, the HayGrazer has no break points, the d-rings are welded and the material is anti rip. To prevent breaking your fence, tie rings, the HayGrazer or hurting your horse please use with bailing twine or something which will break.

How do I hang the HayGrazer Play?

Can the HayGrazer’s be used for Haylage?

Yes it can

Terms and Conditions

Returns only excepted if items are faulty , not used, Tags on, not dirty & in origanal packet. & not been personilized or customized.

For returns & exchanges we are happy to accept returns or exchanges as long as the item is not used and in a resealable condition but the buyer is responsible to send the item back at their cost and if exchanged pay for the p&p for the new item.

Goods becoming damaged in your opinion through defective materials, poor workmanship or during carriage should be notified immediately and returned for inspection in not more than 7 days. Under no circumstances should items continue to be used when damaged, as you will be deemed to have accepted the goods in their damaged condition. Items must be returned to use for inspection and where justified damage has occurred P&P fees will be reimbursed. Any orders that do not involve damaged or defective goods will not be eligible for P&P refund.

We will endeavour to process returns as quickly as possible and within 7 working days of receipt however this is not guaranteed.

Please note due to reasons of hygiene and safety we are unable to exchange or accept the return of any HayGrazer items once they have been in contact with a horse.

Couriers

Please note if an instruction is given to leave an order ‘in a safe place’ and therefore delivered without a signature the couriers insurance is invalidated. HayGrazer cannot be held responsible if the goods are lost under these circumstances.

Contact must be made within 7 days of purchase.

All details & customer details are not shared with any other party

If you have any problems please don’t hesitate to contact us.